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Community Outreach Care Specialist





Community Outreach Care Specialist

Must reside in the state of Massachusetts.

Ideal candidate would be within 50 Miles of the Boston area.

Monday-Friday 7:30am-3:00pm EST

*This position requires 100% field work

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Beacon Health Options/Massachusetts Behavioral Health Partnership (Beacon/MBHP) is seeking to hire a Community Outreach Care Specialist based in western/central Massachusetts for the Hospital to Housing (H2H) program.  H2H is an exciting initiative that helps chronically homeless high utilizers of inpatient behavioral health services access permanent housing, outpatient behavioral health and primary care, and other supportive services.

The Community Outreach Care Specialist candidate will join a team of Community Outreach Care Specialist who play a pivotal role in this unique program.  He/she will identify homeless Beacon/MBHP Members who are eligible for participation, assist them with accessing housing and other necessary services, and provide support to reduce hospitalizations and improve health outcomes.

The Community Outreach Care Specialist will also support formerly homeless individuals who have already been housed in securing health care and other resources.

How you will make an impact:

  • *Assesses member compliance with medical treatment plans via telephone or through on-site visits. Identifies barriers to plan compliance and coordinates resolutions.
  • Use data extracts to identify homeless individuals who are frequently hospitalized for behavioral health reasons.
  • Visit individuals in inpatient behavioral health settings to establish rapport and solid working relationships.
  • Identifies opportunities that impact quality goals and recommends process improvements.
  • Assis homeless and formally homeless individuals with accessing primary care, mental health care, and substance use disorder treatment.
  • Assist individuals with navigating healthcare and other systems.
  • Assist individuals with applying for benefits (e.g., SSI, SSDI, SNAP) and working toward income maximization.
  • Utilize motivational interviewing and harm reduction techniques.
  • Perform MassHealth eligibility status checks and troubleshoot eligibility of members.
  • Make referrals as needed.
  • Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.

Minimum Requirements:

  • Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications:

  • Certified Community Health Workers preferred.
  • Certified Nurse Assistant or Certified Medical Assistant and/or BS/BA degree in a related field preferred.
  • Bilingual candidates preferred.

Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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