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Program Manager - Participant Directions Coordinator, LTSS

  • Job Family: BSP > Program/Project
  • Type: Full time
  • Date Posted:
  • Anticipated End Date:
  • Reference: JR108988


  • Indiana, Indianapolis



Program Manager - Participant Direction Coordinator, LTSS

Location:  This position will work a hybrid model (remote and office) in Indianapolis, Indiana. The ideal candidate will live within 50 miles of the Elevance Health Pulse Point location.

The Program Manager - Participant Direction Coordinator will be responsible for the development and ongoing management of the Participant Directed Attendant Care Services (PDACS) program within LTSS for the new Indiana PathWays for Aging program. This role will support the training, oversight, monitoring, and coordination of the PDACS program in partnership with internal and external service coordination as well as the state identified Financial Management Services (FMS) Entities.  The Program Manager will be responsible for identifying education opportunities and developing new initiatives to meet the changing needs of the individuals we support.  This role will provide guidance on development of self-direction focused quality and satisfaction improvement initiatives and will regularly meet with the corporate Self Direction lead and the state selected FMS Entities to ensure compliance with state contractual agreements. 

How you will make an impact:

  • Manages and coordinates the development, approval, implementation, and compliance of the Participant Directed Attendant Care program; ensures program meets its stated objectives; provides subject matter expertise in response to day-to-day external client facing business issues.

  • Research applicable subject matter practices and remains aware of industry trends and best practices.

  • Manages external client facing relationships and partners with corporate and regional business areas.

  • Coordinates training related to external client facing program; develops program success measures and performs periodic assessments of program success.

  • Collaborates with the FMS to ensure that all payments are correctly processed in accordance with contractual requirements, follow up on any payment processing issues and facilitate resolution of issues as they arise.  

Minimum Requirements:

Requires a BA/BS and minimum of 5 years external client facing experience in program/project management; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Experience managing Participant Directed Attendant Care programs at a managed care organization, state, coordination agency, or FMS is strongly preferred.

  • Experience in managed care and LTSS service provision is strongly preferred. 

  • Demonstrated interest in improving personal outcomes of individuals receiving services is strongly preferred. 

  • Effective verbal and written communication skills are strongly preferred. 

  • Proficiency in Microsoft Office products experience is strongly preferred. 

  • Vendor management experience is strongly preferred.

  • Relationship management experience is strongly preferred.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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