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Referral Specialist Lead - BioPlus Specialty Pharmacy

  • Job Family: CUS > Care Support
  • Type: Full time
  • Date Posted:
  • Anticipated End Date:
  • Reference: JR114646





Be Part of an Extraordinary Team

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Title: Referral Specialist Lead


Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

Shift: 10:00am-7:00pm

Build the Possibilities. Make an extraordinary impact.

The Referral Specialist Lead is responsible for providing technical guidance to Referral Specialist Reps who handle correspondence and assist callers with issues concerning contract and benefit eligibility for precertification and prior authorization of inpatient and outpatient services.

How you will make an impact:

  • Motivates and encourages Referral Specialist Reps while providing technical guidance. Suggests methods to improve productivity.

  • Understands specific workflow, processes, departmental priorities and guidelines.

  • Monitors daily phone activities to exceed NMIS standards and improve customer service levels. Provides direction and guidance to less experienced team members.

  • May assists manager with PTO scheduling and monitoring attendance.

  • Handles escalated and unresolved calls from less experienced team members.

  • Handles complex situations and ensures Referral Specialists Reps are directed to the appropriate resources to resolve issues.

  • Keeps team members informed of any changes.

  • Assists management by identifying areas of improvement and recommends solutions.

  • Keeps manager informed of changes or problems.

  • Keeps departmental manuals up-to-date.

Minimum Requirements:

  • Requires a minimum of 3+ years of experience in complex customer service or call center environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Lead role experience preferred.

  • Data entry experience preferred.

  • Intake experience preferred.

  • Pharm Tech experience preferred.

  • Specialty Pharmacy experience preferred.

  • Knowledge of medical terminology and plan specific guidelines preferred.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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