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Training Specialist - Crisis Line

  • Job Family: EDT > Training
  • Type: Full time
  • Date Posted:
  • Anticipated End Date:
  • Reference: JR120547

Location:

  • MA, BOSTON
  • MA, WOBURN

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Description

Location: This is a hybrid position that requires one day a week in the office and you must reside in the state of Massachusetts.

Job Description Summary:

Responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, sales, clinical, technical and operations training. Training often focuses on more abstract, less concrete soft skills training meant to influence behavior and buy-in from others. Also responsible for completing monthly Spanish call audits and therefore must be bilingual and pass a Spanish Language Assessment.

How you will make an impact:

  • Facilitates learning events that are performance-based in nature.
  • Delivers synchronous and asynchronous learning events using varied media in virtual and global environments.
  • Employs rapid course development methodologies to quickly meet client needs.
  • Exercises classroom management including learner performance and escalates issues to Learning & Development and client leadership when necessary.
  • Measures, tracks and evaluates learner and client satisfaction.
  • Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.
  • Keeps technical skills updated.

Minimum Requirements:

  • Requires BA/BS in related field and a minimum of 4 years training experience; or any combination of education and experience, which would provide an equivalent background.
  • Four years of clinical or sales experience or certification/license in the appropriate field may be required.
  • Previous international training experience may be required.

Preferred Qualifications:

  • Prefer a Masters degree and Mental Health license (LPC, LCSW, LMFT, etc.)

 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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