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Reporting and Analytics Director





Reporting and Analytics Director

Location: This position will work a hybrid model (remote and in office one day per week). Ideal candidates will live within 50 miles of one of our Pulse Point locations in Indianapolis, IN, Atlanta, GA, Chicago, IL, Richmond, VA, Norfolk, VA, Mason, OH, Portland, ME, St. Louis, MO, Wallingford, CT, Louisville, KY, Wilmington, DE, Tampa, FL or Nashville, TN.

The Reporting and Analytics Director is responsible for high-priority analytical projects for the Medicare CAHPS Organization by leading the planning, direction, and management of resources and efforts of the team to accomplish the company objectives through information management.

How you will make an impact:

  • Provides deep expertise and analytical leadership within a team of analysts specifically focused on Medicare Advantage CAHPS.

  • Conducts complex CAHPS analysis and works with enterprise partners to identify the impact of in-flight interventions to inform business decisions about program efficacy/potential investments.

  • Analyzes performance data and communicates forecast results to executives within the company.

  • Mentors and trains junior analysts in conducting analysis with the STAR rating system specifically with CAHPS.

  • Obtains resources (people, funding, material, support) to support business unit information needs and strategic initiatives.

  • Provides leadership in motivating team members to accomplish reporting and analytics goals and objectives.

  • Reports project status and progress to business unit senior management.

  • Ensures accuracy and timeliness of output and deliverables for assigned functional areas.

  • Implements the policies, practices, and procedures of the company and business units supported.

  • Establishes relationships with business users both internal and external to the department.

  • Oversees entire reporting/analysis/consulting unit or all aspects of a centralized function.

  • Partners with senior leadership to establish strategic plans and objectives.

  • Coordinates project management for assigned team.

  • Communicates with customers about technical issues in non-technical terms.

  • Understands the business processes that the system supports.

Minimum Requirements:

Requires Bachelor's degree and 10+ years of experience leading project teams, or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

  • 4+ years of experience in Medicare CAHPS Ratings Analytics, and mastery of the CAHPS Ratings technical specifications strongly preferred.

  • 7+ experience with various simple and advanced analytical software (Excel, SAS, SQL) strongly preferred.

  • Deep expertise of CMS’s Medicare Star Ratings system strongly preferred.

  • Prior leadership or management experience preferred.

  • Effective communication skills, including facilitation, consultation, negotiation, and persuasion preferred.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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