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Program Consultant (Analytics & Reporting), NOCC

  • Job Family: BSP > Program/Project
  • Type: Full time
  • Date Posted:
  • Anticipated End Date:
  • Reference: JR121512


  • WI, Waukesha



Location: Open to any Elevance Health Pulse Point location

** this position will work a hybrid model (remote and office) which requires working in the nearest Elevance Health office 1-2 days per week.  The rest of the time would be working remotely (from home).  The ideal candidate will live within 50 miles of one of our Elevance Health office locations.  **Open to any Elevance Health office**

The Program Consultant (Analytics & Reporting), NOCC is responsible for supporting the day-to-day operations, analytics enhancements and regular reporting of the National Operations Command Center (NOCC).

How you will make an impact:

  • Leverage data analytics skills to build new analytics metrics and visualizations, learning and extensively leveraging ThoughtSpot as a new analytics capability

  • Continuously evaluate NOCC Dashboards for data quality issues, visualization enhancements and performance

  • Co-manage the backlog of improvements with the NOCC data & analytics teams, able to translate business requirements to technical and data requirements for rapid development. Extensively test developed assets to ensure accuracy, stability and usability.

  • Co-manage NOCC Alert outcomes performance reporting. Detail and catalog each NOCC Alert and their contribution to enterprise operational performance by collecting and validating operation improvements across many different performance outcomes. Lead monthly summary reporting of these improvements across all NOCC Alerts

  • Ability to clearly and concisely communicate and explain data-generated insights with technical and non-technical associates at different levels of management.

Minimum requirements:

  • BS/BA degree in Statistics, Economics, Engineers, Business Administration, Operations, and minimum of 5 years of relevant experience with analytics and reporting; or any combination of education and experience which would provide an equivalent background.

Preferred skills, capabilities, and experiences:

  • 5 years of experience healthcare/payor experience with deep understanding of operational functions and analytics management

  • Ability to manipulate large sets of data and generate insights.

  • Experience utilizing large, complex, and integrated analytic dashboards.

  • Experience working in a Command Center or escalation management capability/forum

  • Excellent communication, problem solving, data analytics and interpersonal skills

  • Advanced skills in data & analytics capabilities (Excel, Tableau, PowerBI, ThoughtSpot)

  • Ability to work independently and as part of a team, requiring wearing many hats and flexible to role and responsibility as needs change periodically.​


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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