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Consumer Service Associate

Location:

  • GA, COLUMBUS

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Description

J ob Title: Consumer Service Associate

Location: This position will work a hybrid model (remote and office) . The ideal candidate will live within 50 miles of our Elevance Health PulsePoint location at 6087 Technology Pkwy, Midland, GA 31820.

This position will have on-site training and will require you to be in the Midland, GA office.

Hours: 8:30 am-5:00 pm EST, M-F during training. An 8 hour shift between 8:00am-8:00pm EST will be assigned after training.

Must have 100% attendance during the first 11 weeks of training. Start date: 9/16/2024.

As a Consumer Service Associate, you will be responsible for assisting national marquee client(s) and members using a variety of platforms and services models including but not limited to the At Your Service Model.

How you will make an impact:

  • Understands and communicates the benefit design packages to members as defined by employer.

  • Interacts with members verbally and in written form to ensure appropriate engagement is achieved.

  • Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.

  • Assist in increasing member's engagement into appropriate programs and offerings.

  • Acts as trusted advisor and educator on health care related inquiries. ​

Minimum Requirements:

Requires a HS diploma and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

  • BA/BS preferred.

  • Experience in successful resolution of high level/sensitive customer service issues preferred.

  • The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.

  • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.

  • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.

  • A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.

  • Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.

  • Flexible and quick learner, willing to adapt to changing customer and business needs preferred.

  • Previous experience in a healthcare environment preferred.


 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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