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SCA Customer Care Team Ld (US)

  • Job Family: SCA > SCA Wage Determination
  • Type: Full time
  • Date Posted:
  • Req #: JR12528


  • TX, Denison
  • NY, East Syracuse
  • PA, Harrisburg
  • MD, Baltimore
  • FL, Tampa
  • IN, Indianapolis
  • KY, Louisville
  • MA, Hingham
  • ME, South Portland



Primary Location: Denison, TX-$16.79/hr (Work from home)

Addition Locations:

Baltimore, MD-$18.84

Harrisburg, PA-17.72

Hingham, MA-19.70

Portland, ME-18.27

Syracuse, NY-16.70

Pay: the pay for this position varies by location, is set by the government, and is non-negotiable


As a Customer Care Team Lead, you will act as a team lead in reviewing requests by mail, telephone, or in person regarding insurance claims/policies for the NGS business unit while performing all complex functions.

Primary duties may include, but are not limited to:

  • Oversees all daily activities of NGS Customer Service Reps.

  • Troubleshoots specific problems/issues.

  • Performs quality audits and other unit CPE measurements.

  • Provides leadership and guidance to unit.

  • Participates on management teams.

Minimum Qualifications:

  • Requires a High School diploma or GED; 5 + years NGS or Medicare Customer Service experience; or any combination of education and experience, which would provide an equivalent background.

Preferred qualifications:

  • Previous experience in claims or customer service preferred.

  • Proficient computer skills in Microsoft Word, Excel and databases required.

  • Has the knowledge and experience to complete assignments independently.

  • Capable of meeting time-sensitive deadlines and multi-tasking.

  • Strong organization and planning skills.

  • Strong interpersonal and oral communication skills including professional telephone etiquette.

  • Experience in Written Communication Skills – highly preferred.

  • Knowledge of Medicare systems - highly preferred.

  • Knowledge of CMS (Center for Medicare & Medicaid Services) regulations and guidelines – highly preferred.

This position is part of our FGS (Federal Government Services) division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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