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NGS Program Management Communications Coordinator

  • Job Family: Business Support
  • Type: Full time
  • Date Posted:
  • Req #: JR13730


  • MA, Hingham



This position is part of our FGS (Federal Government Services) division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.

The  NGS Program Management Communications Coordinator is responsible for project and process work in the National Gov't Services (NGS) Internal Control department. 

How will you make an impact :

  • Responsible for serving as a primary point of contact between National Government Services, Inc. (NGS) and the Centers for Medicare and Medicaid Services (CMS).
  • Receives, analyzes and distributes communications to and from CMS.
  • Assists designated contracts in tracking and monitoring the timely submission of CMS deliverables.
  • Coordinates, tracks, and responds to inquiries and notifications from CMS and other government agencies, and ensures timely and accurate/appropriate responses.
  • Coordinates inquiries from NGS to CMS, including clarifications on program instructions and required responses and disclosures.
  • Monitors and tracks the successful completion of contract deliverables.
  • Develops and maintains internal contact lists for distribution of PMO related inquiries and information.
  • Completes all reporting necessary to ensure the Medicare contracts are meeting performance requirements as defined by CMS and program management office (PMO) management.
  • Oversight of document control procedures; initiation, development, completion, and annual evaluation of SOPs for all critical functions within the unit.
  • Identifies and recommends continuous improvement ideas and provides analysis as needed. Works on special projects in support of the NGS Program Management Office.
  • Oversight of Contract Joint Operating Agreements (JOA) ensuring reviews are completed annually and within CMS expectations
  • Delivers a monthly a summary documenting the number of Contract Inquires and Deliverables submitted early, timely or late to the PMO
  • Maintains accurate information within the CMS Reporting and Tracking System including the submission of required contract deliverables.

Minimum Qualification

  • Requires a BA/BS in a related field and minimum of 5 years Medicare experience, including minimum of 2 years communications related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, Capabilities and Experiences

  • Knowledge of systems capabilities and business operations is strongly preferred.
  • Microsoft Suite

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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