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Connect Broker Svc Rep

  • Job Family: Sales Support
  • Type: Full time
  • Date Posted:
  • Req #: JR18739


  • MN, Gilbert



Responsible for providing brokers with telephonic and written service representation for specialty’s small group accounts.  Provides initial point of contact and triages small group specialty inquiries and issues for 2-100 employees via the incoming phone lines and/or emails received.

  Primary duties may include, but are not limited to:  

  • Evaluates next steps required to service local market’s small group customer requests on behalf of the broker relationship, direct RFPs or new business inquiries to sales representatives or renewal inquiries to the appropriate retention representative as needed for timely handling.
  •  Interprets and supports plan benefit design, coordinates resolution of claims, benefit, and enrollment issues and. provides direction for timely handling of operational issues or requests following through to resolution.
  •  Provides assistance for Anthem Connect Retention Representatives when needed for renewals or plan changes, obtaining all necessary information, materials and submission direction necessary to update group benefits in system(s).
  •  Supports small group specialty renewal process(es), maintains expansive system, product and process knowledge, conducts and/or attends training sessions.
  •  Serves as point of contact for broker tool navigation for new case and upsell (add-on) submissions and/or navigating Producer Toolbox for renewals and commission information.
  •  Provides sales assistant support with quoting during peak season or as needed.


  • Requires a high school diploma
  • Minimum of 2 years of health industry-related experience; or any combination of education and experience which would provide an equivalent background.


  • Strong system knowledge, professional experience and multi-tasking preferred.
  • College degree preferred. Health, Accident and Life Insurance license preferred.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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