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Process Improvement Director

  • Job Family: Business Support
  • Type: Full time
  • Date Posted:
  • Req #: JR24904


  • IN, Indianapolis
  • GA, Atlanta
  • Virginia, Norfolk
  • Ohio, Mason
  • New Jersey, New Jersey
  • Connecticut, Connecticut
  • District of Columbia, Washington
  • New York, New York



Responsible for identifying opportunities for improvement, developing and implementing best practice and continuous improvement initiatives for a business unit.

Primary duties include, but are not limited to:

  • Proactively identifies opportunities for improvement.
  • Researches, develops, and implements related best practices.
  • Develops metrics to track performance and goal achievement.
  • Serves as internal consultant relative to continuous improvement initiatives.
  • Identifies and develops plans to improve performance to be incorporated enterprise wide.
  • Support development of Value Based (VBS) provider models and/or Health Care Network (HCN) processes and initiatives.
  • Provide Program/Project Management expertise (plan, develop, and execute/implement) to implement strategic initiatives.
  • Deploy business process management methodologies to develop, train, and implement processes associated provider programs and supportive operations activities.             
  • Manage activities to achieve business and cost of care objectives while driving decision making and consensus.
  • Facilitate problem resolution activities while documenting root cause analysis and corresponding mitigation and solutioning activities.

Minimum Requirements:

Requires a BA/BS in a related field and minimum of 10 years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experience:

  • Six Sigma Black Belt certification preferred.
  • Presentation to various levels.
  • Relationship building, and experience with provider contracting/payment models/network development, and Health insurance.
  • MS Office suite; including MS Project & Visio.
  • Previous experience with SmartSheet is a plus.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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