Skip to main content

Performance Quality Analyst III

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR27461

Location:

  • California, California
  • Indiana, Indiana
  • Virginia, Virginia
  • Nevada, Nevada
  • New York, New York
  • Georgia, Georgia
  • Colorado, Colorado

Share:

Description

Title : Performance Quality Analyst III

Location : Remote

Hours : Standard

Build the possibilities. Make an extraordinary impact:

Responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise.  Included are processes related to claims processing, as well as provider contracts. 

How you will make an impact:

  • Acts as auditor in charge for audits and special projects, producing engagement planning and testing strategies.
  • Translates business need into appropriate, comprehensive quality validation strategies and design.
  • Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, transactions and the corrective action plan process.
  • Audits multiple lines of business, multiple functions, and multiple systems.
  • Trend audit results and perform data analysis on trends to determine/recommend adjustments to quality reviews.
  • Work closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions.
  • Manage process improvement process.
  • May include activities such as leading workgroups, facilitating SWAT sessions, drafting new workflow or procedures.
  • Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process.
  • Facilitate and lead meetings with business to review audit plan, audit findings and/or recommendations for improvement.
  • Acts as a mentor to peer auditors, providing training and managing work and projects as necessary.
  • Facilitate calibration sessions with the business area, support areas, vendors or clients.

Minimum Requirements:

  • Requires a BS/BA; a minimum of 5 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experience:

  • Claims experience, particularly with the WGS platform is highly desirable.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $52,320 to $94,176

Locations:  Colorado; Nevada; New York City, NY; Ithica, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

Apply Now