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Customer Care Representative I - Houston, TX

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR29829

Location:

  • Texas, Houston

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Description

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler.  Previously known as Anthem, Inc., we have evolved into a company focused on whole health.
This position you will work remotely from your home for the majority of the time with the flexibility to work in the office.  There may be times you would go into the office for training, team meetings, or engagement activities. 


$ 500.00 Sign-On Bonus


Be part of an extraordinary team
Are you looking to Elevate your customer service experience and make a difference?  
Are you looking to Advance your career by getting experience in the ever-growing health insurance industry?  


We have new hire classes ready for you to start.   Apply today!
Elevance Health Offers:  

  • Extensive career opportunities
  • Competitive pay 
  • Great health, dental, vision, and life benefits
  • Ability to get your bachelor’s degree paid for
  • Top 20 Fortune 500 Companies on Diversity and Inclusion
  • Certified Great Place to Work
  • 401K match, Paid Time Off, Holiday Pay
  • Gym Reimbursement
  • Quarterly incentive bonus and annual increases plan based on performance. 

Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of need — they contact you. When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patient’s financial stresses, and more. 
Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career. From paid training programs and continuous learning opportunities to leverage new technology, we offer a fast-paced environment where you can make a meaningful impact on day one.  As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquiries, such as claims questions, helping find a doctor, and explaining benefits.

Minimum Requirements:

  • Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
  • Ability to work from home with internet access and a quiet and private workspace
  • Ability to work an 8-hour shift Monday - Friday, between 7am-8pm CST, possible overtime as needed.
  • Must be vaccinated against COVID-19, unless you can request and receive a valid religious or medical accommodation.

Preferred Skills, Capabilities, and Experience:

  • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members’ questions at the first point of contact.
  • A customer advocate willing to listen and find creative solutions to address and resolve customers’ questions, issues, or concerns.
  • A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer.
  • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
  • Flexible and quick learner, willing to adapt to changing customer and business needs.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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