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Manager II Customer Care - Pharmacy Operations

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR30804


  • OH, Mason
  • FL, Miami
  • TX, Grand Prairie



Hybrid Role, some in office requirement. Preferred Locations: OH, FL, TX

Carelon Rx's Advanced Home Delivery Pharmacy Org is looking to hire a MGR II Customer Care Leader.  This People Leader will be responsible for managing staff and responsibilities for a combination of pharmacy call center operational leaders and front end pharmacy business functions that will include oversight and support of patient services, prescriber services, digital services, training support and quality management. S/He will lead a team of supervisors, technicians and service experts working in our patient services tool and pharmacy processing system to deliver best in-class patient outcomes, convenience and accessibility.

Primary duties may include, but are not limited to:

  • Ensures daily operations of pharmacy services staffing, associate’s job responsibilities and execution of all related job duties are meeting business expectations
  • Develops specific work plans and implements to accomplish operational results. Serves as mentor to lower leveled managers
  • Establishes policies, practices and efficient/effective procedures.
  • Serves as subject matter expert for other areas of the company as well as within the department; has accountability for implementing and maintenance of pharmacy process and procedures; manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs
  • May be assigned to special project work consistent with the role and as dictated by the needs of the business; audits to monitor efficiency and compliance with policies; prepares specialized reports and effectively utilizes tools and metrics (KPI’s) to monitor staff productivity, deliverables, timelines, and quality of work
  • Hires, trains, coaches, counsels and evaluates performance of direct reports.

Requires BA/BS degree and a minimum of 3 years previous management experience in central fill or mail order pharmacy operations in addition to a minimum of 3 years operations experience; or any combination of education and experience which would provide an equivalent background.

Preferred Experiences:

  • Bilingual, Spanish
  • Current state pharmacy tech licensure
  • PTCB certified

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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