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Issue Control Coordinator Sr - Life & Disability

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR32519

Location:

  • OH, Columbus
  • GA, Atlanta
  • MN, Mendota Heights
  • IL, Chicago
  • NE, Lincoln

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Description

Processes group level changes to existing business. Primary duties may include:

  • Installs new cases, create initial bill and generation of initial ID cards.
  • Audits and verifies benefit data upon receipt of the contract code from systems.
  • Prepares and analyzes the Issue Transmittal documentation for new cases, and vouchers for adding additional products or group numbers.
  • Reviews enrollment forms for gross omissions that would prevent loading to insure members are loaded into the correct product.
  • Uses ability as a skilled specialist in accordance with company policies and procedures to complete complex tasks in creative and effective ways.
  • Conducts research and resolves issues.
  • Makes significant contribution to work team.
  • Solves problems independently.
  • Normally receives no instruction on routine work, general instructions on new assignments.
  • Trains staff.

Requirements

  • H.S. diploma or equivalent.
  • Minimum of 3+ years membership and billing service experience; or any combination of education and experience which would provide an equivalent background.

    For candidates working in person or remotely in the below locations, the salary* range for this specific position is $19.90 - $39.81 
    (min-max to post is all geo zones applicable to the specific job code for the requisition found on the Job Catalog and Geo Zones document from compensation…do not include this information in the parenthesis in the job posting, this is for instruction only)

    Locations:  Colorado; Nevada, Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

    In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

    * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
     


Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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