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Director Service Operations

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR34048


  • CA, Cerritos



JR34048 Director Service Operations

Responsible for developing the strategic vision, goals, objectives, policies, and decision-making for the organization related to performance and operational issues. Candidates must currently be located in California.

How will you make an impact:

  • Provide management and leadership to Service Experience to drive results and achieve targeted goals.

  • Accountable for claims and/or member services and may also be accountable for adjustments, provider database, provider service, and member service for local group membership. 

  • Host service and individual member service will also be a part of this leadership role.

  • Develop and implement short and long-range vision that will enhance internal operating efficiency and identify synergies across lines of business and bottom-line accountability. 

  • Identify and address root causes and primary trends in order to initiate plans for correction and improvements.

  • Establish plans to enhance operational collaboration and shared goals in order to achieve a high-performing, cross-functional team.

  • Responsible for financial planning/budget programs and the coordination of operations expenses.

  • Develop and ensure the continued effectiveness of financial reporting, planning, and infrastructure.

  • Lead re-engineering and other organizational improvements designed to increase efficiency, improve service, and strengthen departmental relationships. 

  • Promote continuous quality improvement throughout the organization. Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Minimum requirements:

  • Requires a BA/BS degree in a related field and a minimum of 9 years of Services Operations experience; and a minimum of 5 years of management experience in healthcare operations with budgeting and forecasting, process improvement, or planning experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

  • MBA preferred. 

  • Ability to travel may be required.

  • For URAC-accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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