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Mgr II Medicaid State Ops

  • Job Family: Business Support
  • Type: Full time
  • Date Posted:
  • Req #: JR42137


  • NY, New York



Responsible for health plan dashboards, operations policies, best practices and regulatory compliance. Identifies and prioritizes health plan opportunities for improvement in the areas of efficiency and effectiveness.  


  • Partners and supports leadership across the health plan on assigned projects.
  • Participates in Operational process improvement initiatives and facilitates collaborative effort between Health Plan and Corporate operations for implementation.
  • Serves as primary contact to health plan leaders to ensure appropriate key operational indicators are in place for monitoring and analysis.  
  • Resolves operational issues to include enrollment, benefit configuration, call metrics, authorizations, high dollar claims, pended claims, appeals, adjustments, customer service and policy issues.
  • Assists Health Plan Provider Relations with contracting process and resolution.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.
  • Responsible for health plan dashboards, operations policies, best practices, and regulatory compliance. Identifies and prioritizes health plan opportunities for improvement in the areas of efficiency and effectiveness.
  • The Operations Manager will serve as the operational lead within the Behavioral Health organization and will be responsible for the oversight of the operations team that supports Behavioral Health operations. The Manager serves as the primary link between Behavioral Health, the home office, and health plan operations. The Manager interfaces with all plan and home office departments as needed to advance Behavioral Health strategic imperatives. In addition, the incumbent will demonstrate high levels of flexibility by managing projects at the health plan based on strategic priorities. The incumbent will be responsible for identifying and prioritizing health plan opportunities for improvement in the areas of efficiency and effectiveness within Behavioral Health
  • Oversee the BH claim issues and support the team to conduct root cause analysis and process improvement and system modification implementation.
  • Manages the development, approval, and implementation of tasks that require coordination across multiple departments.    
  • Establishes and leads calls and/or workstreams for assigned projects or action plans.
  • Provides subject matter expertise in response to day-to-day business issues to both internal and external partners.
  • Continually evaluates and updates program related materials and procedures to ensure best practices.
  • Develops operational and compliance measures to effectively monitor and oversee plan and delegate performance.
  • Implement risk management process to identifying ,assessing, and controlling contractual threats
  • Manage BH Operation program to ensure contract expectations align effectively with the organization’s mission and goals.
  • Understanding of Claim processing business rules end-to-end, pricing, provider set-up for BH, identify and implement process improvement.

Minimum Requirements: BA/BS in Business and minimum of 7 years related experience, including minimum of 3 years management experience and minimum of 2 years experience in data assimilation; or any combination of education and experience, which would provide an equivalent background.

Preferred qualifications, skills and experience: MA preferred. Experience in behavioral health within a managed care environment

For candidates working in person or remotely in the below locations, the salary range for this specific position is $103,872 to $155,808

Locations:  California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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