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Design Director, UX

Location:

  • CA, Palo Alto

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Description

Design Director, Carelon Digital Platforms

Build the Possibilities. Make an extraordinary impact.  

As a  Design Director  in Carelon’s Health Platform’s design group you’ll bring your design, visioning and storytelling skills to lead a team of designers to work with, conceive of,  craft and ship  cohesive and compelling designs for the next generation of  data-driven, precision medicine tools for healthcare professionals, practices, and patients .  Our goal is to design the next generation of tools that not only improve outcomes for our members but become trusted by clinicians and physicians.

You should love to dive deep into new spaces - researching your users’ needs, workflows, motivations and how things work in their realities. You equally love to explore a wide range of concepts, collaborating with teammates to quickly iterate, validate and refine ideas together.  You have a track record of working in diverse environments and, ideally on successful early-stage projects. You must be comfortable working with projects that are evolving quickly and are not fully specified.  Ideally you have experience working with clinicians.

You’ll partner with our data and social scientists, product managers, clinical specialists, and engineers, to establish a strategic design vision and experiential values for the products and experiences your team designs.  Tactically, you’ll work across our organization to ensure users’ needs are clearly understood and defined, and ensure the product and/or service flow, visual design, interaction design and overall end-to-end experiences cohesively add value for our users, and the respective business needs. 

How you will make an impact:  

Primary responsibilities:

  • Leads and supports a team of designers on a product or service from initial problem definition through to final polishing, tuning and shipping.  This includes leading the creative efforts for your team, helping establish a clear vision for where the work is headed and working to consistently deliver cohesive, engaging and appropriate experiences that strike the ever-elusive balance between world-class quality, time and budget while meeting the business and user objectives for your respective product(s).

This will include, but is not limited to:

§  Early-stage discovery and initial research, problem definitions, and developing creative briefs, project constraints and scope, and identification of user research needs

§  For a business or product line, establishing the visual direction along with complete and cohesive end-to-end experiences are developed that drive new user acquisition and high retention. 

§  Ensuring the work of your team is of highest possible production and experiential values, regardless of time and budget constraints

§  Work with our Design, UR and project leadership to identify the expertise and resource needs (e.g.; HCI, Ixd, UR, Product Design, Graphic), risks and dependencies for your project.  Proactively advocate for your team and project as these needs may evolve. Partner with team and project leadership on management of project schedules and resource planning.

§  Work closely with User Research to ensure your team has a full picture of the user’s needs, aspirations and challenges, and constantly seek to surpass those needs. 

  • Set the standard for and grow your team’s design craft by demonstrating how that elevates the user experiences we deliver.  This includes developing and growing the design craft of the people on your team, beyond pure career development ladders. 

  • Conduct frequent and regular critiques with clear and actionable feedback to your team  

  • Provide career counselling; identify area(s) of growth for core craft skills and identify pathways for development

  • Proactively mentor designers across the organization and demonstrate strong design leadership by example across Carelon and Elevance Health. 

  • Assist with recruiting of design staff 

  • Develop and manage relationships with product managers/business owners and key stakeholders inside and outside of the organization.

Requirements:

  • Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 9 years experience working on business and technical multi platforms applications;  or any combination of education and experience, which would provide an equivalent background.  Experience leading multiple or large projects and multi database and/or multi language strongly preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $173,400.00 to $260,100.00

Locations:  California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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