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Healthcare Business Solutions Director - Chief of Staff


  • CA, Walnut Creek
  • Arizona, Arizona
  • Nevada, Nevada
  • Colorado, Colorado
  • California, California



Healthcare Business Solutions Director - Chief of Staff

Location: Aligned to an Elevance Health office, but ability to work remotely.

The CM Business Solutions Director will serve as the COS for Aman Lail; Staff VP, Practice Management & Clinical Operations and will be responsible for coordinating the development of business requirements for the design and evaluation of solutions for a portfolio of components of the care management strategy. Our ideal candidate will come with a background in healthcare operations, be a strategic planner/executor, and bring project management & process improvement experience.

How you will make an impact:

  • Helps to define the information along with the analytic and operational requirements needed to support implementation of particular components of the care management strategy.

  • Facilitates discussions and meetings among subject matter experts within relevant areas of the business, which may transcend single business unit boundaries, in order to document anticipated process flows that will be needed to implement particular care management initiatives.

  • Within each component of the anticipated process flows, defines the supporting data and data analytic needs, as well as the requisite operational capabilities.

  • Works with business owners to describe operational changes, as well as the anticipated changes in administrative costs, costs of care and membership that would result from implementation of a particular component of the care management strategy.

  • Develops high-level, multi-year work plan, including tasks, required staff and project timetable and works with executing company or business segment to translate high-level work plans to initiative level project and execution plans.

  • Works with IT business requirements managers (BRMs) to compare the supporting data and data analytic needs, as well as the requisite operational capabilities, to current state and to define solution requirements in sufficient detail to enable IT personnel to define potential solutions.

  • Facilitates discussions between business owners and IT personnel regarding the relative advantages and disadvantages of particular solution designs and potential modifications to those designs that might result in desirable tradeoffs between different parameters.

  • Develops plans for implementation of pilot tests that should include tasks, personnel, timelines, milestones and the design of the evaluation of the pilot test that will enable us to determine whether to expand, refine, or discontinue particular care management initiatives.

Minimum Requirements: 

Requires a BA/BS degree in a related field and a minimum of 8 years of related experience 3 years of consulting experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

  • Demonstrated experience in a Chief of Staff role is highly preferred.

  • Experience and knowledge in healthcare/manage care, and  clinical operations strongly preferred.

  • Experience and knowledge of data analytics, project management, project execution, process improvement, change management experience (strategic and execution), and Six Sigma training certification strongly preferred.

  • Experience interacting confidently with key stakeholders, as a subject matter expert and comfortable with influencing decision-making.

  • Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties. 

  • Proficient of Microsoft Office products, most notably expertise in Excel, PowerPoint for creating presentations, Teams, Outlook, and Word.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $114,160 to $215,762

Locations:  California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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