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Manager Carelon Account Services

  • Job Family: Sales Support
  • Type: Full time
  • Date Posted:
  • Req #: JR46011

Location:

  • GA, Atlanta
  • Georgia, Columbus
  • Georgia, Athens

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Description

Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. Beacon Health Options is a proud member of the Elevance Health family of companies.  

The Manager Carelon Account Services is responsible for providing advanced customer service representation and serves as the operations leader for the Georgia Collaborative ASO account and direct reports.

Primary duties may include but are not limited to: 

  • Directs and manages the administration of contractual requirements and obligations. 
  • Manages the new and renewal implementation process for accounts. 
  • Maintains ongoing account relationships.  Makes recommendations for improvements to meet customer’s expectations. 
  • Identifies and addresses root cause and primary trends in order to initiate plans for correction and improvements. 
  • Established plans to enhance operational collaboration and shared goals in order to achieve a high performing, cross-functional team. 
  • Develops implementation processes and manages reporting processes to ensure high levels of account satisfaction and retention. 
  • Provides both on-site and off-site customer service, including interpreting plan design, researching and resolving inquiries, claims, and enrollment issues. 
  • Participates in efforts to support standardization across accounts. 
  • Hires, trains, coaches, counsels and evaluates performance of their team

Minimum Requirements

  • Requires a BA/BS and a minimum of 5 years of experience; or any combination of education and experience which would provide an equivalent background.
  • Travel may be required.

Preferred Qualifications

  • Managed care experience
  • Operations experience
  • Program Management/Account Management
  • Master’s Degree
  • Experience with the state of Georgia’s mental health/developmental disabilities service continuum

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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