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Director Workforce Management, CarelonRx Pharmacy

  • Job Family: Analytics
  • Type: Full time
  • Date Posted:
  • Req #: JR46966


  • TX, Fort Worth
  • NJ, Morristown
  • MO, St. Louis
  • CT, Wallingford
  • WI, Madison
  • OH, Mason
  • MA, Boston
  • NY, New York
  • KY, Louisville
  • IL, Chicago
  • NH, Manchester
  • GA, Atlanta
  • Virginia, Virginia Beach
  • DC, Washington
  • NE, Norfolk
  • NV, Las Vegas
  • FL, Tampa
  • MN, Mendota Heights
  • IN, Indianapolis
  • CO, Denver



A proud member of the Elevance Health family of companies, CarelonRx (formerly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

The CarelonRx Advanced Home Delivery Pharmacy is looking to hire a Director of Workforce Management to join its Front End Operations Support Team .  The People Leader will be responsible for collaborating with operations, finance and project resources to set strategic direction in the development and maintenance of operational data and reporting tools and the use of that data in the workforce management of the SBU. Primary duties may include, but are not limited to: Develops forecasting models combined with national benchmarks to chart direction to improve service and reduce administrative costs. Provides oversight and accountability in allocation of operations project managers, trainers, and data analysts.  Directs maintenance of report documentation and operational reports. Ensures that associates deliver high quality, timely services to the operational areas. Develops and implements continual improvement process within the SBU through collection and analysis of current and historical data. Hires, trains, coaches, counsels and evaluates performance of direct reports.

Requires BA/BS and 7-9 years of related experience or any combination of education and experience, which would provide an equivalent background.

Highly preferred skills and experiences:

-Workforce management experience preferably in a mail-order pharmacy setting with various workflow queues as well as a contact/call center

-Experience with WFM software such as NICE, pharmacy processing software and call center phone systems such as Genesys

-Experience with defining and measuring all of the data and KPI’s related to the WFM function of a mail-order pharmacy and contact/call center

-Experience and motivation to build out a team.  

-Analysis of data, compilation and design of reports, and planning experience strongly preferred. 

-Strong communication and organizational skills and strong PC skills as well as excellent analytical and problem-solving skills strongly preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $112,000 to 201,000$.

Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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