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Director Clinical Field Operations

Location:

  • TX, Fort Worth
  • Nevada, Las Vegas
  • California, Los Angeles
  • IN, Indianapolis
  • Virginia, Richmond
  • Ohio, Mason
  • Illinois, Chicago
  • Georgia, Atlanta
  • Kentucky, Louisville
  • Missouri, St Louis
  • Texas, Dallas
  • Florida, Miami
  • Florida, Tampa
  • Virginia, Virginia Beach
  • TX, Houston

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Description

The Director of Clinical Field Operations is responsible for the overall region/market provider utilization and productivity.  This includes oversight of the region’s clinical and non-clinical staff to ensure that Aspire abides by one of its stated visions, achieving Clinical Excellence and providing complex care everywhere.  As such, the Director of Clinical Field Operations is the owner of the clinical competence, clinical quality, and clinical effectiveness of the service delivery model.  The Director is responsible for the execution of Aspire’s clinical model, which includes visit schedules and productivity measures.  This role will report directly to the Staff VP CareMore Sr GM.

How you will make an impact:

  • Responsible for overall region/market provider Utilization and Productivity.  Partner and collaborate closely with Aspire groups to establish and achieve metrics and measures, delivering successfully against those goals.
  • Ensures clinical quality and provides clinical expertise within the market – owns field clinical quality outcomes (CQR and management dashboard analytics).  Is responsible for the reporting and analyzing of patient care quality and for the development of plans and programs to support continuous quality improvement which lead to improved clinical outcomes in the market.
  • Assists the Regional Medical Officer on clinical quality, compliance integration, and process improvement.
  • Owns field compliance integration (best practices, QA, SOPs, Revenue and Quality Management initiatives, etc.).
  • Works collaboratively with key corporate and field leaders toward identification of opportunities for improvement, trend analysis, education that result in the development of appropriate action plans for problem resolution.
  • Responsible for clinical competence, clinical quality, and clinical effectiveness of the service delivery model, leads Inter-Disciplinary Team (IDT) efforts, serves as a mentor, coach, and trainer for team leaders and clinical directors.
  • Ensures the highest quality of clinical care through performance management initiatives, including training, continuing education, and other programs.
  • Responsible for team member talent acquisition to ensure the identification and selection of the highest quality providers for Aspire and sufficient coverage for existing and projected patient needs.
  • Administers ride-alongs, preceptorship, development through role playing and scenario reviews, coaching on clinical prioritization and discussions (disease trajectory, hospice transitions, plans of care, etc.).
  • Supports the market staff with business development and provider relations as needed.

Ideal Candidate:

  • Demonstrated success in delivering clinical excellence by identify and ensuring quality performance management programs and providing development of clinicians.
  • Leads by influence with the ability to engage and motivate team members toward success and achievement of common goals by utilizing effective coaching, mentoring, and development programs and initiatives.
  • Successful collaboration with the ability to work across boundaries both within Aspire and with our supported providers and health plans.  This includes the ability to partner with corporate and field leaders toward identification of opportunities for improvement, trend analysis, education that result in the development of appropriate action plans for problem resolution.
  • Has a strong alignment with the Aspire mission, showing compassion for Aspire’s patients, providers, and clinicians.  Embraces the opportunity to play a key role in the changing health care landscape including complex care everywhere.
  • Works quickly and effectively.  Goes the extra mile in a rapidly changing environment, with an exceptionally strong work ethic, willing and able to devote the time and effort necessary to achieve organizational results.

Minimum Requirements:

  • At least 3 to 5 years of experience successfully managing a health service program that employs clinicians and operates a medical practice, clinic, home health agency, or care coordination program.
  • Unrestricted, current license as either a Nurse Practitioner, Physician Assistant or Registered Nurse required.
  • Travels as needed to support assigned markets and teams.

Preferred Qualifications:

  • Successful experience in home care, hospice, palliative care, and/or geriatrics is strongly preferred.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealthinc.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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