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Walk-In Customer Representative - Bilingual - Korean/Cantonese/Mandarin

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR48161


  • NY, Flushing



Walk-In Customer Representative (Bilingual - Korean/Cantonese/Mandarin)

Here’s what a typical day may look like:

  • Responsible for handling all walk-in customers by responding to inquiries for all lines of business.

  • Primary duties may include, but are not limited to: Receives and verifies premium payments.

  • Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.

  • Researches and responds to walk-in customer concerns.

  • Accepts premium payments and prepares written receipts.

  • Assists customers in the selection of health care coverage that best suits their needs.

  • Assist customers in making policy change decisions that result in retained business.

  • Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.

  • Provide feedback to appropriate areas to improve service.

  • Acts as liaison between customer and operating units.

  • Assists with research of executive inquiries.


  • Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.

  • Bilingual in Korean/Cantonese/Mandarin required.


  • License to sell life and health insurance strongly preferred.

  • In-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing.

  • Prior customer service experience preferred.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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