Description
Title: Customer Care Associate (In-Person Training)
Sign On Bonus: $500
Location: 6087 Technology Pkwy, Midland GA
Customer Care Associate
Are you seeking a place to grow in a career? Do you want to make a difference? Interested in being part of a team where continuous learning and performance are rewarded? Start your career as a Consumer Service Associate at Elevance Health.
As a Customer Care Associate, you will act as a trusted advisor and educator on health care related inquires. You will be the one helping members navigate their healthcare needs by explaining their benefits, solving a claim concern, or finding a doctor nearby. You will also be their advocate by reminding them about their annual physical or that they have additional wellness benefits that they could take advantage of to better their health. You will be their partner in improving the healthcare experience and will ensure that they only need to call once to get the help they need.
Here’s what a typical day may look like:
• From the moment you login, you’ll be focused on responding to our members questions via an Omni-channel solution (telephone, mobile app, portal, secure messaging and chat) and demonstrating our values of caring as you proactively work to resolve their questions and concerns.
• While you are assisting members you will receive relevant pop-ups suggesting health reminders or education specific to supporting your member’s healthcare needs.
• You’ll strive for first call resolution, working to resolve member concerns at the first point of contact.
• You’ll have dual monitors and leverage computer-based resources to find answers to members questions and help simplify next steps for members without giving them homework.
• You may reach out to partners in other departments, or to Doctors’ offices to help resolve any concerns.
• You’ll support your teammates and have the ability to flex as business needs require to ensure we are meeting the needs of our members.
At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
If you want to be a part of this exciting team, make a difference in someone’s life every day and help change the healthcare industry, apply today!
This role will be onsite during training, but primarily a virtual position after the training period. There may be times where you are asked to go into the office to resolve equipment issues, participate in team meetings/activities or for business needs.
Our next training class begins on 4/17/23!
This role will be onsite during training, but primarily a virtual position after training period. There may be times where you are asked to go into the office to resolve equipment issues, participate in team meetings/activities or business needs.
The shift for this position will be Monday – Friday from 9:30 AM - 6:00 PM EST
Minimum Qualifications:
• A HS Diploma and a minimum of two years of experience in Customer Service or any combination of education and experience which would provide an equivalent background.
Preferred Qualifications
• Healthcare experience preferred, but not required. We will set you up for success with extensive work specific training.
• Strong work ethic and sense of responsibility for your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude.
• A passion for serving others, and willingness to learn the health-care industry.
• Excellent communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact.
• Must exemplify Elevance Health Values: Leadership, Community, Integrity, Agility & Diversity
What Does Elevance Health Have to Offer You?
• Quarterly incentive bonus plan based on performance
• Competitive annual increases based on performance
• Opportunities for overtime
• Special recognition awards
• Employee Discount Program
• Career path opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers supporting and helping our members
• Get your Bachelor’s degree paid for in full or additional tuition reimbursement.
• Work/Life Balance
• Free Onsite Fitness Facility*
• Onsite Fresh Market*
• Affordable Health Insurance, Dental, Vision and Basic Life
• 401k match to help you plan for the future
• Paid Time Off
• Volunteer Time Off
At Elevance Health, we’re a Fortune 25 company who is transforming the health insurance industry by increasing accessibility and simplifying healthcare for our members. Elevance Health is ranked as one of America’s Best Place to Work and America’s Most Admired Companies among health insurers by Fortune magazine and topped the list of Forbes Best Employers for Women and Diversity.
To learn more about our company and apply, please visit us at www.ElevanceHealth.com/careers EOE. M/F/Disability/Veteran.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.