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Referral Services Assistant

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR48938


  • IL, Chicago
  • Tennessee, Tennessee
  • Texas, Texas
  • Florida, Florida
  • Arizona, Arizona
  • Pennsylvania, Pennsylvania
  • Ohio, Ohio



Location: Remote

Shift: 9:30 AM to 6 PM (CST/PST) 10:30 AM to 7 PM (MST/EST)

The Referral Services Assistant is responsible for providing support to clinical team to facilitate the administrative components of clinical referrals for case management or disease management services to include home health, nutritional counseling, etc.

Primary duties may include, but are not limited to:

  • Outbound calls to medical doctor's offices to deliver determination of case reviews.
  • Responding to inbound calls for Peer-to-Peer scheduling between the medical doctor's offices and our AIM Physician Reviewers.
  • Making outbound calls for connection of Peer-to-Peer appointments between the medical doctor's offices and our AIM Physician Reviewers.
  • Responding to inbound calls regarding provider portal technical issues.
  • Handles emails and faxes pertaining to existing cases following established processes, meets quality and production standards.
  • Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources.
  • Handles escalated referrals from leadership as appropriate.
  • Contacts physician offices to obtain demographic information or related data.
  • Enters referrals and documents communications in system.


  • Requires a High School Diploma
  • 1 year of experience in a healthcare environment
  • Any combination of education and/or experience which would provide an equivalent background

Preferred Qualifications:

  • Knowledge of medical terminology
  • Healthcare experience
  • Experience multi-tasking on the job by navigating multiple computer applications
  • Experience performing internet research to complete work tasks utilizing browsers such as Internet Explorer, FireFox, and Chrome.
  • Experience using Microsoft Office tools on the job, especially Word, Excel, and Outlook.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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