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BH Care Manager II (Remote | California License Required)

  • Job Family: Behavioral Health
  • Type: Full time
  • Date Posted:
  • Req #: JR54678


  • California, California
  • Arizona, Arizona
  • Nevada, Nevada
  • Oregon, Oregon



Schedule : 7:45am - 4:15 pm or 9:30 am - 6:00 pm PST

Build the possibilities. Make an extraordinary impact:

Responsible for completing clinical assessments, screenings, and managing crisis calls in a virtual call center setting for our members seeking mental health and/or substance use disorder treatment. This is a telephonic call center position, incumbents should be expected to take a high volume of clinical calls and be measured on quality and productivity. This position does not oversee a caseload.

How you will make an impact:

  • Supporting day to day call center clinical functions by taking live calls and making callbacks to members who called in for a screening/assessment or in crisis.
  • Uses appropriate screening criteria  knowledge and clinical judgment to assess member needs to ensure access to medically necessary  quality behavioral healthcare in a cost effective setting in accordance with UM Clinical Guidelines and contract.
  • Outreaches to providers as necessary for Utilization Management functions.
  • Refers cases to Peer Reviewers as appropriate. Performs psychiatric and substance abuse or substance abuse disorder assessment  coordination  implementation  case planning  monitoring  and evaluating to promote quality member outcomes to optimize member health benefits  and to promote effective use of health benefits and community resources.
  • Collaborating with other BH Care Managers on complex cases.
  • May assist with more complex cases and may participate in inter and intradepartmental teams  projects and initiatives.

Minimum Qualifications:

Requires MA/MS in social work  counseling  or a related behavioral health field or a degree in nursing, and minimum of 3 years of experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience  which would provide an equivalent background.

Current active unrestricted license in the state of CA such as RN, LCSW, LMHC, LPCC, LMFT  or Clinical Psychologist  to practice as a health professional within the scope of licensure in CA. Licensure is a requirement for this position.

Previous experience in case management/utilization management with a broad range of experience with complex psychiatric/substance abuse cases required.

Prior managed care experience required.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Preferred Qualifications:

  • Bilingual English-Spanish skills
  • Medi-Cal or Medicaid experience preferred
  • Call Center experience preferred
  • Managed Care experience preferred
  • CA licensure required

For candidates working in person or remotely in the below locations, the salary range for this specific position is $62,640 to $112,752

Locations :   Nevada; Colorado; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY; California; Washington

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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