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Service Designer Sr


  • Massachusetts, Massachusetts
  • Georgia, Atlanta
  • Georgia, Georgia
  • National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint



Job title: Service Designer Sr.

Location: Remote/Hybrid (Open to candidates throughout the US)

Come help us redefine the future of HealthCare.  The Innovation Team at Elevance Health is leading the reinvention of healthcare by identifying, incubating, and implementing valuable solutions to deliver impact at scale and improve the health of the over 40 million members Elevance Health serves. Our team within Elevance Health Digital, is closely affiliated with Elevance Health’s Enterprise Strategy Group and engages with stakeholders at every level, internally and externally, to infuse innovative ideas, behaviors, processes, and products across the organization. 

As a human centered design thinker at Elevance Health Innovation, you will engage at a strategic level but will also have exposure to the broad range of the Innovation portfolio and the opportunity to make significant contributions to impactful work. You will be working alongside our Innovation Leaders to deliver thoughtful, well-executed, and effective creative materials and design thinking artifacts. 

We are looking for someone who is passionate about the human centered design process to join our team. We seek someone who is empathic, curious, highly collaborative and open to exploring innovative ideas that go beyond the everyday. 

Job Responsibilities :  

  • Knowledge of human-centered design methodology and ability to co-lead project work using best practices and tools 

  • Design and facilitate workshops with diverse stakeholders for research, co-creation and alignment 
  • Ability to manage and execute multiple projects through various stages and be comfortable with some ambiguity and shifting priorities 

  • Develop discussion guides and stimuli to use in research 

  • Conduct primary and secondary research to generate insights that drive design decisions 

  • Co-lead the development of user journey/service maps (moments that matter) with insights that drive to opportunity areas 

  • Can clearly define problem statements and next actionable steps 

  • Develop archetype/personas to ground teams in the work they are doing 

  • Build strong relationships within the innovation team and across the organization  

  • Work with team members to define project scope and work plans for delivery  

  • Present work to team members and business stakeholders 

Required Qualifications  

  • Requires a BA/BS degree in graphic/visual design or related field of study and minimum of 3 years of experience in Adobe Creative Cloud programs (InDesign, Illustrator, Photoshop, Acrobat), Microsoft Suite (PPT, Word, Excel); applying critical thinking, creative problem-solving, design research, sense-making and pattern recognition on projects; experience with visualization and storytelling (personas, journey mapping); experience leading design, and experience verbally and visually presenting insights, ideas and concepts; or any combination of education and experience, which would provide an equivalent background

  • 3+ years of design thinking experience. You have a breadth of knowledge of delivering work using a human-centered design process. 

Preferred Qualifications:

  • Master’s degree strongly preferred.

  • Comfortable with ambiguity. self-starter with a bias towards action. Can adjust to shifting priorities. 

  • Great communication skills. You present design decisions and processes clearly and confidently, regardless of audience. 

  • You believe in human-centered design. Growing understanding of user-centered design methods and best practices. 

  • Bring solutions to life. Ability to visualize and prototype (in collaboration with a design team) intended solutions at various levels of fidelity to use as stimuli in research 

  • Be Agile. Ability to thrive in a fast-paced, collaborative, agile environment, while also co-leading iterative process improvement efforts. 

  • A collaborative approach. You’re a great partner to your cross-functional teammates. 

  • A growth-mindset. You’re curious and receptive to feedback and can adapt quickly in a fast-paced environment. 

  • A sense of humor. We spend a lot of time together—sharing gifs and laughing over lunch keeps us energized and inspired throughout the day. 

  • Experience designing and building solutions for HealthCare is a plus. 

  • Knowledge of dScout and Schlessinger, or other research tools is a plus 

  • Design skills is a plus

For candidates working in person or remotely in the below locations, the salary* range for this specific position is 72,336 - 118,368

Locations:  California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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