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ServiceNow Infrastructure Engineer Senior Advisor


  • National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint



ServiceNow Infrastructure Engineer Senior Advisor

Location : The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations in Atlanta GA or Boston MA, but can be fully remote as well.

The ServiceNow Infrastructure Engineer Senior Advisor is a key member of the Carelon EUS Team and partners with the Elevance Health ServiceNow team and is responsible for the overall management and recommendations for design of the Carelon enhancements to the application.  There is also oversight for Beacon and AIM ServiceNow platforms from a best practice, patch management, and sunset plan.

This role is a technical leader who understands and finds efficiencies in overall Carelon specific platform design, helps to analyze new requirements, and maps business requirements to systems/technical requirements. This role ensures the Carelon ServiceNow enhancements to the Elevance ServiceNow platform align with Carelon IT and business strategy. This role has solid experience, expertise and knowledge of the ServiceNow modules, integrations, processes and how they're used across the Carelon and Elevance Health enterprise.

How you will make an impact:

  • Designs and engineers comprehensive technical solutions based on business requirements and defined technology standards; works with architecture to update technology direction and strategy.

  • Provides consultative technical leadership to the platform team, project teams, and vendor partners.

  • Consults with application leaders to verify applications/technology conform to architecture standards.

  • Research relevant trends and activities in healthcare, business, competitive software, and regulatory environments; recommends strategy adjustments.

  • Serves as technical merger and acquisition lead as needed.

  • Creates and maintains a detailed view of the existing architecture.

  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

  • Resolves technical escalations, including responding to defects

  • Assists in migrating configuration across instances.

  • Validates the application functionality built by developer(s) and the system administrator prior to promoting configuration into production

  • Determines which integration method(s) will be used, integration directionality, and attributes.

  • Confirms the technical design and integration requirements with various systems to support processes that require data exchange.

  • Provides second level engineering design functions.  

  • Develops complex solutions from business requirements and architectural specifications.  

  • Creates presentations and seeks IT management's approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location.  

  • Directs the construction of architecture components (e.g., data architecture, application architecture, technical architecture).  

  • Consults with application leaders to verify applications/technology conform to architecture standards.  

  • Sets vendor strategy and direction; oversees adherence.  

  • Designs and engineers comprehensive technical solutions based on business requirements and defined technology standards; works with architecture to update technology direction and strategy.  

  • Serves as technical merger and acquisition lead as needed.  

Minimum Requirements:

  • Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years experience in information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines required; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Strongly prefer 5+ years of Service Now experience in integration, enhancements, and security.

For candidates working in person or remotely in the below locations, the salary* range for 
this specific position is $114,640 to $206,352.

Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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