Workforce Management Manager- Aspire
Location: Hybrid position, must live near our Walnut Creek or Cerritos, CA locations.
Build the Possibilities. Make an extraordinary impact.
Manages Real Time Analysts and Scheduling and Forecasting Analysts.
How you will make an impact:
Monitors forecasting effectiveness and accuracy at all levels.
Ensures service levels and productivity goals are met.
Implements and maintains workforce management platform.
Maintains and analyzes workforce performance nationally across all Aspire regions, leads analysis and staffing change data for continuous quality and productivity improvement.
Coordinates all reporting related to workforce management.
Develops performance indicators and reporting mechanisms to measure operating standards and to facilitate effective decision support.
Organizes project tasks, structures information collection activities and sets time lines for completion of required tasks.
Develops and maintains scheduling processes.
Serves as the resident expert on workforce management software package.
Participates in long range planning and the formulation of goals.
Oversees technology and process improvements to ensure the highest level possible customer satisfaction and cost effectiveness.
Collaborates with Information Systems staff to design, implement and maintain customer communications systems.
Develops presentations around project recommendations and implementation and presents them to senior management.
Completes special projects as needed. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires a BS/BA degree in business, statistics, or a related field; 5-7 years of operations management experience including forecasting, scheduling and real-time operations management; at least 2 years experience using Workforce Management Software; or any combination of education and experience, which would provide an equivalent background.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $90,068 - $140,976.
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee
remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.