This position could primarily be remote, but proximity to an Elevance Health major office (pulse point) is a plus. Elevance Health supports a hybrid workplace model with pulse point sites used for collaboration, community, and connection.
The HR Solutions Lead is responsible for serving as a single point of contact within HR Operations and advocate for associates with the most complex transactional problems or unique scenarios which cross over multiple HR disciplines.
How You Will Make an Impact
Primary duties may include, but are not limited to:
Serves as primary contact to HR Business Partners for inquiries and data requests.
Serves as an educator and resource for HR Operations processes.
Assists in increasing associate engagement in various programs (i.e. 401(k), ESPP, discount offerings, PTO sell, new parent transition week, etc.).
Provides on the spot training and coaching; provides classroom training in conjunction with other initiatives.
Identifies trends and opportunities for training and process improvement.
Conducts routine audits, analyzes exception reports, and makes appropriate corrections based on data with focus on flawless execution for customers.
Requires a high school diploma and a minimum of 5 years of HR Operations experience with exposure to multiple HR Operations disciplines and expertise in at least one discipline, strong customer service advocacy skills; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
Strongly preferred BA/BS degree.
Assist with analyzing, tracking, and reporting on overall Contact Center trends and team performance.
Assist with leveraging data/KPIs to drive continuous improvements in the Contact Center and within broader HR Ops.
Previous or current health insurance work experience is preferred.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.