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Strategy Director (Medicare Member Experience)


  • Texas, Texas
  • Indiana, Indiana
  • Virginia, Virginia
  • Minnesota, Minnesota
  • Ohio, Ohio
  • Pennsylvania, Pennsylvania
  • Nebraska, Nebraska
  • Florida, Florida
  • Illinois, Illinois
  • Georgia, Georgia



How you will make an impact:

Responsible for working for a VP and above to identify, develop and propose planning and strategy to improve results based on continuous needs assessment.

Primary duties may include, but are not limited to:

  • Partners with executive leadership to define our strategy and success criteria for the future of Medicare member experience.
  • Translates strategy into defined tactics, programs/projects, priorities and timelines and ensures alignment and attainment of both the regions and the enterprises strategic plans to turn strategy into reality.
  • Creates and presents extremely high quality presentations to executive levels, telling a story with clear quantifiable proof points.
  • Oversees definition development and implementation of metrics to report and monitor progress against Medicare Star goals and ensures plan of record supports strategy milestone deliverables.
  • Monitors, measures and communicates delivery against business strategic plan and the quality of outcomes.
  • Researches relevant trends and activities in their area of expertise and works with business leadership to further define business strategy and sustain a competitive advantage in the marketplace.
  • Develops, monitors and tracks metrics to track budget and spending.
  • Collaborates with senior team and staff to develop tactical plans and communication strategies.
  • Often acts as decision maker on projects or provides guidance to senior team on complex issues.
  • Serves as a representative on enterprise and inter-regional initiatives.
  • Provides coaching and mentoring to other leaders in the organization on strategic thinking and on projects that deliver high return and high strategic value.
  • Champion's breakthrough projects to transform our current business environment into industry leading best practice organization.
  • Manages vendor interaction and management, including vendor selection, contract and rate negotiation, issue resolution, developing and reviewing statements of work, representation on vendor business and Executive committees, speaking engagements, etc.
  • Often serves as the subject matter expert in projects and initiatives.
  • Often takes responsibility for approval of all projects sponsored by their Executive Sponsor.

Minimum Requirements:

  • Requires a BS/BA degree in a related field and a minimum of 10 years of related experience including 3 years of leadership/management experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Master’s degree preferred.
  • Prior Medicare Star, consumer experience, CAHPS survey design & analysis encouraged.
  • End-to-end strategic planning, project/program management, and vendor management experience strongly preferred.
  • Experience applying communications models, behavioral science, and quantitative analyses to activate member engagement.
  • Business knowledge in multiple disciplines within a Healthcare organization strongly preferred.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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