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Director Process Improvement

  • Job Family: Business Support
  • Type: Full time
  • Date Posted:
  • Req #: JR6399


  • Indiana, Indiana



Director Process Improvement

Location: Remote, can live anywhere

Responsible for developing and implementing process improvement efforts to improve performance.

How you will make an impact:

  • Identifies impacts to business area.

  • Contributes to and helps identify business issues, business risks and identifies business tasks for improvement of processes. 

  • Accountable for documenting business requirements, modifying business workflows, coordinating with Technical Project Lead for development of the testing strategy, ensuring completion of user acceptance testing, developing training and compiling reports in documentation of changes and their impact to the business unit.

  • Supports Business Program Manager in the development and maintenance of business implementation strategy, business continuity plans and monitors post-implementation outcomes. 

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

  • Requires a BA/BS and minimum of 5 years business management experience in the planning and delivery of significant, large-scale process engineering and performance improvement initiatives; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:

  • Certification in process improvement, process design or project management preferred. PMI preferred. MBA preferred.

  • Demonstrated ability to communicate, purpose and introduce new ideas and champion them to others, with ability to motivate entire units or organizations strongly preferred.

  • Demonstrated project management and leadership skills with the ability to plan, control, and delegate, and independently manage multiple, competing responsibilities strongly preferred.

  • Excellent verbal, written, and interpersonal communication and negotiation skills, with excellent analytical ability, strategic planning, organizational, managerial and leadership skills strongly preferred. 

  • Ability to travel may be required.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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