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Director of Quality, Training & Documentation

  • Job Family: Customer Care
  • Type: Full time
  • Date Posted:
  • Req #: JR68261


  • National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint



Director of Quality, Training & Documentation 

Carelon Payment Integrity is a proud member of the Elevance Health family of companies, Carelon Insights, formerly Program Integrity, is determined to recover, eliminate, and prevent unnecessary medical claim expense.

Carelon's Payment Integrity org is looking for a Director of Quality, Training & Documentation to join its Complex & Clinical Audit Team  and Provider Education .   This people leader will manage and develop a team performing the quality, training/onboarding, and documentation/policy/procedures functions for this global team.  This team will align with all aspects of the larger Complex & Clinical Audit Team, such as Hospital Bill Audit, Itemized Bill Review, DRG, Coding, Clinical Value Audits,  and Ancillary and Specialty Audits.  The ideal candidate is a leader with healthcare experience, management experience, and a body of work including building programs and processes related to quality/training/documentation and driving the strategy that connects all three to business outcomes.  

Primary duties may include, but are not limited to : 

  • Directs the daily activities of the Quality Review staff in performing reviews of operational quality issues.

  • Ensures departmental objectives are achieved through the effective utilization of resources. 

  • Directs the evaluation of the quality of standards issued by department, corporate, customer agreements, Blue Cross Blue Shield Association, and various government agencies. 

  • Manages the performance of compliance to determine the adequacy of the internal controls and identifies workflow efficiencies. 

  • Ensures deficiencies in compliance are identified and recommendations are prepared as necessary to strengthen the control environment. 

  • Completes special projects that are complex, confidential or sensitive in nature. 

  • Develops and maintains positive and productive working relationships with company personnel and management and external contacts. 

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires B.A. in related field; 4 to 5 years experience; or any combination of education and experience, which would provide an equivalent background.

Highly preferred skills and experiences: 

-Experience building programs and processes related to quality/training/documentation and driving the strategy that connects all three to business outcomes.  

-Leadership experiences managing a team. 

-Healthcare experience, preferably related to claims, pre-pay or post-pay audits, clinical audits, or payment integrity. 

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $113, 600 to $204,400.

Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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