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After Care Coordinator


  • New York, Buffalo



After Care Coordinator (Remote)

Must be available to work 8 am - 4:30 pm EST, Monday Friday

Build the Possibilities. Make an extraordinary impact.
A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. 

As an After Care Coordinator, you will be responsible for assisting with non-clinical duties for all phases of follow up after inpatient services.

How you will make an impact:

  • Follows up on members who are identified by clinical operations as needing aftercare follow up.

  • Verifies compliance with initial follow-up appointments.

  • Provides assistance with referral to a provider if initial appointment is not attended.

  • Assists members in coordinating outpatient follow-up.

  • Checks provider availability and documents results of follow up calls in system.

  • Completes non-clinical assessment tools relating to after care or HEDIS activities.

  • Calls members and providers and gathers discharge and other non-clinical information from providers/facilities as scripts and workflow allow.

  • Develops and completes reports for completion of outstanding after care activities as needed internally and as requested by clients.

  • Assists and provides non-clinical activities related to HEDIS expectations as determined by quality management leadership.

  • Assists quality management staff with non-clinical work tasks as needed.

​​ Minimum Requirements:

  • Requires a high school diploma or GED

  • Experience in customer service and/or related field; or any combination of education and experience which would provide an equivalent background.

​​ Preferences:

  • Experience with office software such as Word, Excel, and PowerPoint preferred.

  • BA/BS in health related field preferred.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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