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Innovation Director – Human-Centered Design





Innovation Director – Human-Centered Design 

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.

As the Innovation Director , you must be a human-centered design thinker. At Elevance Health Innovation, you will engage at a strategic level but will also have exposure to the broad range of the Innovation portfolio and the opportunity to make significant contributions to impactful work. You will be working alongside our Innovation Leaders to deliver thoughtful, well-executed, and effective creative materials and design thinking artifacts.

You must be passionate about the human-centered design process. We seek someone who is empathic, curious, highly collaborative, and open to exploring innovative ideas that go beyond the everyday.

How you will make an impact:

•    You will use your knowledge of human-centered design methodology and strong leadership through project work leveraging best practices and tools.
•    A mix of left and right brain, bringing both the rational business acumen that sells in possibilities, and the creative brand storytelling that convinces people to buy.
•    Uncovering, exploring, and finding the story in the data ensures innovation’s strategic recommendations are informed opinions based on evidence.
•    Building customer profiles, mapping customer journeys, and identifying pain points where an omnichannel experience can be re-imagined.
•    Designing and leading workshops with internal teams and/or clients; facilitating conversations, championing unexpected insights to inspire creative solutions.
•    Developing focused and insightful briefs and delivering briefings that inspire bold experience solutions.
•    Contribute to translating business issues into research design and lead screener and discussion guide development, recruitment monitoring, quality assurance, research collection, and reporting. 
•    Contribute to translating research findings into actionable insights and leverage insights together with other sources, to inform personas, journeys, need states, and innovative concepts.
•    Deliver research insights across phases of the operating model within the Agile working model.
•    Contribute to the development and tracking of KPIs for key initiatives in collaboration with our implementation team. 
•    Stay up to date on emerging research methods and providers which drive improvements in the insight-generation process. 
•    Leverage project and program management skills to execute and manage initiatives across the business. 
•    Support immersion workshops with cross-functional colleagues to ensure the voice of the design target is brought to life.

Minimum Requirements:

Requires a BA/BS degree in Information Technology, Computer Science, or a related field of study and a minimum of 15 years of experience in information technology, healthcare, consulting, and/or consumer technologies; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

•    8-10 years of design thinking experience. You have a breadth of knowledge in delivering work using a human-centered design process.
•    Storytelling. You can bring to life our design target and solutions using great storytelling that brings others along with you.
•    Comfortable with ambiguity. self-starter with a bias towards action. Can adjust to shifting priorities.
•    Great communication skills. You present design decisions and processes clearly and confidently, regardless of audience.
•    You believe in human-centered design. Growing understanding of user-centered design methods and best practices.
•    Bring solutions to life. Ability to visualize and prototype (in collaboration with a design team) intended solutions at various levels of fidelity to use as stimuli in research
•    Be Agile. Ability to thrive in a fast-paced, collaborative, agile environment, while also leading iterative process improvement efforts, across multiple initiatives.
•    A collaborative approach. You’re a great partner to your cross-functional teammates.
•    A growth mindset. You’re curious and receptive to feedback and can adapt quickly in a fast-paced environment.
•    A sense of humor. We spend a lot of time together—sharing gifs and laughing over lunch keeps us energized and inspired throughout the day.
•    Experience designing and building solutions for HealthCare is a plus.
•    Design skills are a plus

For candidates working in person or remotely in the below location, the salary* range for this specific position is $142,560 to $256,608. 

Location: California 

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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