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IT Business System Analyst Senior Advisor


  • AZ, Phoenix



IT Business System Analyst Senior Advisor

The IT Business System Analyst Senior Advisor collaborates with business and IT partners to facilitate and support the development of detailed scope statements and high-level business requirements in development efforts.

How you will make an impact:

  • Builds and maintains strong relationships with Business and IT partners.

  • Identifies, initiates, and drives opportunities to support business activities.

  • Leads the high-level requirements development process.

  • Supports elicitation/development of high-level and detailed business requirements for large- to program-level efforts.

  • Partners with account managers collaborating on business opportunities and solutions.

  • Identifies opportunities to strengthen account manager effectiveness.

  • Supports the management of integrated (business, functional and technical) requirements and design including participation and oversight in defining enterprise-related processes and changes in alignment with industry.

  • Supports development of strategic plans and technology solutions to meet business requirements across the enterprise.

  • Proactively addresses customer issues, works with business and IT partner to develop alternatives, and is empowered to implement business and process solutions.

  • Supports solution implementation across enterprise initiatives; ensures system is implemented according to plan.

  • Addresses risks and implements contingency plans to resolve issues impacting business or IT objectives across the enterprise.

  • Supports and maintains the HRSD ServiceNow application.

  • Performs data integrity, testing of system changes, report writing, configuration work, process analysis, and data flows for process improvement opportunities.

  • Executes innovative digital strategies to transform how HR delivers value to an organization and how associate experience work.

  • Conducts working sessions with HR/Payroll/COE functions to gather, understand, and analyze business requirements related to the ServiceNow HRSD module.

  • Utilizes the agile methodology, acting as the Product Manager, the IT business Systems Analyst will drive the implementation of the application across HR COE's.

  • Plans, executes, and monitors ServiceNow HRSD implementation projects with an eye on supportability and successful operational transition into production.

  • Provides subject matter expertise on key decisions related to ServiceNow HRSD.

Minimum Requirements:

  • Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years of experience in a variety of technologies, documenting requirements and/or building test cases; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Deep knowledge and hands-on experience working with ServiceNow.

  • Business Analyst or Business Systems Analyst certifications strongly preferred.

  • Experience with mainframe computer, hardware and operating systems and the impacts of changes in the systems stream, testing/product quality processes, tools and methods strongly preferred.

  • Experience with Rational tools, Six Sigma or other process improvement training strongly preferred.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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