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CarelonRx Sales Support Specialist

  • Job Family: Sales Support
  • Type: Full time
  • Date Posted:
  • Req #: JR88026





Build the Possibilities. Make an extraordinary impact.

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Position Title: Sales Support Specialist

Location: Hybrid . Elevance Health supports a hybrid workplace model with Pulse Points (offices) used for collaboration, community and connection.  The hybrid schedule for this position is determined by team needs and generally consists of 1-2 days a week onsite. Traditional business hours are observed and reasonable proximity to a Pulse Point is required.

Shift: Monday-Friday 11am-8pm EST

The Sales Support Specialist responsible for supporting the operations of the sales department.

How You Will Make an Impact

Primary duties may include, but are not limited to:

  • Completes administrative duties for efficient operations.  

  • Notifies physician offices of the outcome of patient benefit investigations.  

  • Triages prescriptions to in-network pharmacy in the event that unable to be filled through internal channels.  

  • Assists physician offices with prior authorization submissions and follows up with health plans and/or physician offices to obtain authorization. 

  • Works with mandated in-network pharmacies to obtain order status. 

  • Follows all brand drug specific program steps and documents.

  • Supports all activities in the delivery of medications such as assisting the center in obtaining missing documentation and communicating information to physician offices. 

  • Maintains client relationship management (CRM) and electronic medical records (EMR) and other documentation. 

  • Answers and routes phone calls for sales staff. 

Minimum Requirements

High school diploma and a minimum of 1 year administrative experience; or any combination of education and experience which would provide an equivalent background

Preferred Skills, Capabilities, and Experiences:

  • 2 years of specialty pharmacy experience preferred.

  • 1-2 years of administrative duties preferred.

  • Healthcare administrative assistant experience preferred.

  • Experience processing prior authorizations preferred.

  • Experience with Microsoft Office preferred.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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