Skip to main content

Outreach Care Specialist Sr.





Outreach Care Specialist Sr 

Location : Must reside within 50 miles of Louisville, KY ; Shelbyville, KY ; Baton Rouge, LA ; or Metairie, LA.

Hours : Monday - Friday, 8 am - 5 pm EST.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. As an Outreach Care Specialist Sr , you will be responsible for ensuring that appropriate member treatment plans are followed on complex cases and proactively identifying ways to improve the health of our members and meet quality goals. The Outreach Care Specialist Sr will be in the community, working collaboratively with formal supports, service providers, and informal networks in pursuit of a person-centric holistic approach to care. You will support the Whole Person Serious Mental Illness program through a longitudinal case management approach which includes interventions tailored to the specific needs of the member delivered over time, while creating long-term relationships with members. 

How you will make an impact: 

  • Work with the members and their supports to meet the member’s goals. 
  • Participate in targeted interventions for their physical health, behavioral health, and health-related social needs.
  • Focus on long-term care planning, member education, coordination of services, and a schedule of focused follow-up. 
  • Coordinate follow-up care plan needs for members by scheduling appointments or enrolling members in programs. 
  • Assess member compliance with medical treatment plans via telephone or through on-site visits. 
  • Identify barriers to plan compliance and coordinate resolutions. 
  • Identify opportunities that impact quality goals and recommend process improvements. Recommend treatment plan modifications and determine the need for additional services in conjunction with case management and provider. 
  • Coordinate identification and referral to local, state, or federally funded programs. 
  • Coach members on ways to reduce health risks. 
  • Prepare reports to document case and compliance updates. 
  • Establish and maintain relationships with agencies identified in appropriate contracts. 
  • Provide education to members regarding all services available. 
  • Participate in cross-functional teams on projects, initiatives, and process improvement activities. 

Minimum Requirements:

  • Requires a high school diploma and a minimum of 4 years related experience; or any combination of education and experience which would provide an equivalent background. 

Preferred Skills, Capabilities, and Experiences: 

  • CNA or CMA preferred
  • BS/BA degree in a related field preferred 
  • Bilingual candidates preferred
  • Experience working with Medicaid preferred
  • Experience working in Behavioral Health field
  • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

Apply Now