Skip to main content

Compassionate Connector





Compassionate Connector
: IN PERSON at one of the following locations:

1. Philadelphia, PA 19134

2. Atlanta, GA 30308

3. El Cerrito, CA 94530 and Oakland, CA 94601
Hours : Monday – Friday, 8 am – 5 pm local time 

* Working shifts are during daytime hours, and are subject to variability based on need, day of the week, and client preference. Associates will work 1 Saturday per month, scheduled in advance.*
A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. As a Compassionate Connector you will be responsible for serving as a liaison/connector between employees of a large retail client, and the community. You will help to bridge conversations with employees and remove barriers that prevent them from accessing health and social services. You will conduct telephonic and/or face-to-face outreach to employees for appointment scheduling, social determinant of health needs assessment, and care gap closure.

How you will make an impact:

  • Meets employees in assigned client locations to help identify social determinants of health impacting patient’s health and general well-being.
  • Collaborates with social worker and/or care manager to develop action plan.
  • Develops trusting relationship with employees by providing support and advocacy to help achieve health goals.
  • Builds strong relationships with employees and employer management, through walking the on-site location and interacting with team members.
  • Assists employees in accessing health-related services and community resources, such as assistance with enrollment forms.
  • Facilitates communication between all parties (employees and community-based organizations) as needed.
  • Documents interactions in electronic medical records and completes all other required documentation in a timely manner.
  • Attends meetings and completes trainings as required.

Minimum Requirements:

  • Requires a high school diploma and a minimum of 3 years related experience; or any combination of education and experience which would provide an equivalent background. 

Preferred Skills, Capabilities, and Experiences:

  • We encourage people of all experiences and backgrounds to apply. Even if you don't think you meet the qualifications, apply anyway if you are excited about the opportunity and willing to learn.
  • BA/BS degree in human services or public health preferred
  • Experience working in a Community-based or Social Work settings, or experience in Case Management Care Coordination and/or any combination of education and experience which provide an equivalent background.
  • Adept at all MS Office products, including Excel and PowerPoint.
  • Experience with EMR software platforms
  • Bilingual candidates preferred

*** For candidates working in person or remotely in the below locations, the salary* range for this specific position is $22.13 to $36.21 

Locations :  California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

Apply Now