Skip to main content

Account Service Manager

  • Job Family: Sales Support
  • Type: Full time
  • Date Posted:
  • Req #: JR92026

Location:

  • IL, CHICAGO
  • GA, ATLANTA
  • VA, RICHMOND
  • TN, NASHVILLE
  • IN, INDIANAPOLIS
  • FL, TAMPA
  • OH, MASON
  • DC, WASHINGTON
  • TX, HOUSTON
  • VA, NORFOLK
  • NC, WINSTON
Back to search
Apply Now

Share:

Description

Account Service Manager

A proud member of the Elevance Health family of companies, CarelonRx (formerly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts.

How you will make an impact:

  • Provides strategic planning and account management for large accounts.

  • Directs and manages the administration of contractual requirements and obligations.

  • Manages the new and renewal implementation process for accounts.

  • Interfaces with operations to ensure smooth delivery of services.

  • Maintains ongoing account relationships at multiple levels throughout the customers' organizations.

  • Makes recommendations for improvements to meet customers' expectations.

  • Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.

  • Coordinates open enrollment meetings, renewal process and training sessions.

  • Makes routine account visits.

Minimum Requirements:

  • Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

  • Sales license may be required.

  • Travels to worksite and other locations as necessary. 

Preferred Qualifications:

  • Excellent written and verbal communication skills preferred.

  • Excellent analytical skills preferred.

  • Proficient reporting skills and knowledge of reporting tools preferred.


Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

Apply Now