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Financial Operations Recovery Specialist III





Financial Operations Recovery Specialist III 

Location: Norfolk, VA; This is a hybrid  position and you may be required to come into the Norfolk office once a week.

Hours: An 8 hour shift between the hours of 6 am - 6 pm EST.

The Financial Operations Recovery Specialist III  is responsible for the discovery, validation, recovery, and adjustments of claims overpayments. You may do all or some of the following in relation to cash receipts, cash application, claim audits, collections, overpayment vendor validation, and claim adjustments.

How you will make an impact: 

  • Audits paid claims for overpayments using various techniques including systems-based queries, specialized reporting, or other research.
  • Interacts with staff and management from other departments on a regular basis to ensure customer satisfaction.
  • May work with recovery and collection vendors to validate overpayments, validate vendor invoices and provide feedback to modify queries when needed.
  • Works closely with contract managers to identify and correct contractual issues, if applicable.
  • Handles complex case research and resolution.
  • May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivable processes and all other cash applications as required.
  • May review and monitor associates work for quality standards.
  • May review department policy and procedure manuals for accuracy and works to ensure procedures and polices are accurate and complete.
  • Assists in special projects to find and prevent overpayments and to identify process improvements.
  • Completes special projects as assigned with minimal supervision.
  • Researches voluntary refunds for accuracy.
  • Requires accurate balancing of all accounts.

Minimum Requirements:

  • Requires a H.S. diploma and a minimum of 4 years of claims processing and/or customer service experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:  

  • Medical claims processing experience preferred.
  • Strong analytical and critical thinking skills preferred.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.

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