Process Expert Senior
Location: This position will work a hybrid model (remote and in office currently one day per week). Ideal candidates will live within 50 miles of our Pulse Point location in Richmond, VA.
As part of the Clinical Analytics team the Process Expert Senior will support and work with multiple operations departments by participating in both project and process work.
How you will make an impact:
Research operations workflow problems and system irregularities.
Develop, test and present process improvement solutions for new systems, new accounts, and other operational improvements.
Lead, track and own various processes and reporting activities across the team.
Report and present results from projects.
Develop and lead project plans and communicate project status.
Provide process direction and decision making for all minor and major project work.
Mentor and provide guidance to process experts.
May be assigned special projects or work for the team.
May perform duties as a lead when involved with enterprise-wide initiatives/projects.
Requires a BA/BS and minimum of 8 years of experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment, and billing); or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.
Experience mentoring, coaching, and providing guidance to others strongly preferred.
Healthcare industry experience preferred.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact email@example.com for assistance.