Account Management Senior Advisor

Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.  Ideal candidates will be able to report to on of our Pulse Point locations in Mason, OH, Cincinnati, OH, Norfolk, VA Indianapolis, IN, Atlanta, GA, Tampa, FL, St. Louis, MO, Louisville, KY, or Nashville, TN. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law

The Account Management Senior Advisor is responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.

How you will make an impact: 

• Functions as the single point of contact for the Business or IT partners for their IT needs.

• Leads small teams on initiating, developing, designing, and implementing new change initiatives.

• Initiates formal/informal communications and meets with area lead contacts to gather needs and issues, reviews other needs statements and requirements.

• Helps leverage initiatives and good practices from other areas.

• Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution.

• Identifies and implements changes across the organization by working with other relationship managers and key associates.

• Identifies needs and recommends ways to improve new or existing process, methodologies and practices through observation, research, and data analysis.

• Monitors adoption and use of processes, tools, and practices to create action plans in collaboration with the user area to improve usage.

• Assists areas with due diligence on new ideas by acting as a facilitator/informal contact.

• Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation.

• Follows technology solutions from concept to reality.

• Participates in discovery sessions as an active participant capturing all session outputs. 

• Captures information and displays in real-time, high level business requirements, process flows, dependencies and action Items, scope definition, and other key information such as key terms/acronym definitions. 

• Owns communicating and archiving to minimize duplicative work on future initiatives. 

• Oversees knowledge sharing and deliverable creation for requirements.

Minimum Requirements:

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years’ experience in any of the following: coaching, mentoring, monitoring, and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, capabilities, and experiences:

• Relevant certification in applicable domain, such as Project Management, Quality, Availability and Reliability highly preferred.

• Experience with project management methodology, tools and processes highly preferred.

• Experience with FACETS and WGS systems highly preferred.

• Medicare and Medicaid knowledge highly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.