Be Part of an Extraordinary Team 

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Title: Account Service Manager

Location: Candidates will work a hybrid schedule and must reside within 50 miles or 1-hour commute each way of 370 Northlake Blvd, Altamonte Springs, FL 32701

Build the Possibilities. Make an Extraordinary Impact.

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts.

How you will make an impact

Primary duties may include, but are not limited to:

• Responsible for providing command and control of inventory management throughout the enterprise channel.

• Maintains cost of goods within operating system drug file.

• Provides strategic planning and account management for large accounts.

• Directs and manages the administration of contractual requirements and obligations.

• Interfaces with operations to ensure smooth delivery of services.

• Maintains ongoing account relationships at multiple levels throughout the customers' organizations.

• Makes recommendations for improvements to meet customers' expectations.

• Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.

• Makes routine account visits.

• Travels to worksite and other locations as necessary.

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Pharmacy Technician or Certified Pharmacy Technician Highly Preferred.

• Prior Specialty Pharmacy Experience Highly Preferred.

• Strong Data Analytics Experience Highly Preferred.

• Advanced Excel and Tableau Experience Highly Preferred.