Account Service Manager Sr - Pharmacy Account Management 

Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations listed on this requisition. Travels to worksite and other locations as necessary.

The Account Service Manager Sr is responsible for providing highly advanced account management representation and strategic planning for assigned large accounts and unit.

How you will make an impact:

• Provides strategic planning and account management for large accounts.

• Directs and manages the administration of contractual requirements and obligations.

• Manages the new and renewal implementation process for accounts.

• Interfaces with operations to ensure smooth delivery of services.

• Maintains ongoing account relationships at multiple levels throughout the customer's organization.

• Makes recommendations for improvements to meet customers expectations.

• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.

• Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.

• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.

• Coordinates open enrollment meetings, renewal process and training sessions.

• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.

• Provides guidance or expertise to less experienced account service managers.

• Makes routine account visits.

Minimum Requirements:

Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. 

Preferred Skills, Capabilities and Experiences:

• Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred.

• Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability highly preferred.

• Proven ability in collaborating with cross-functional teams and coordinate efforts towards common goals strongly preferred.

• Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.

• Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred. 

• Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $91,308 to $156,528

Locations: District of Columbia (Washington, DC), Maryland, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.