AI Agentic Experience Design Director (Experience Integration Dir)

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office.

The AI Agentic Experience Design Director is responsible for supporting the enterprise strategy on the future of work, workplace and workforce by integrating the customer experience across value streams by designing and integrating AI-enabled, agentic digital experiences. Key stakeholder focus areas will include employers, brokers, members, provider, community constituents and Elevance Health associates.

How you will make an impact:

• Hands-on work with and across value streams to connect and reflect the future company experience, integrating AI-driven and agentic digital tool to identify the critical moments that matter, develop key measures of experience and co-design the feedback loop across the enterprise (e.g. technology, process and workforce design).
• Connects business priorities to experience goals to form an end-to-end view the value the company brings to its customers.
• Contribute to development of Agentic Experience Integration Playbook, capturing best practices in AI, automation, and digital-first experience design.

Minimum Requirements:

• Requires a BA/BS related to human centered design, product/service design or related field and minimum of 8 years experience related to customer and employee experience; or any combination of education and experience, which would provide an equivalent background.
• Proficiency in Microsoft Suite (PPT, Word, Excel) required.

Preferred Skills, Capabilities, and Experiences:

• Health industry, management consulting or related experience strongly preferred.
• Master’s degree preferred.
• Critical thinking, creative problem-solving, knowledge and experience with customer segmentation, persona development, journey mapping and storytelling (personas, journey mapping) strongly preferred.
• Experience applying AI/ML and creating agentic experiences that proactively anticipate user needs, adapt in real time, and deliver personalized healthcare solutions strongly preferred.
• Proven ability to design intelligent, adaptive, and omni-channel digital products (web, mobile, virtual assistants) that improve engagement and outcomes strongly preferred.
• Familiarity with Agile methods to manage backlogs, write user stories, and drive iterative delivery of AI/digital experience features strongly preferred.
• Hands-on mindset with comfort using light coding/prototyping ("vibe coding") to validate ideas, run rapid design sprints, and accelerate feedback loops strongly preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $121,792 to $199,296.

Locations:  California, Illinois, Minnesota, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.