Location: Richmond VA, Norfolk VA

Hours: Monday - Friday

Travel: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

Position Overview:

Responsible for leading efforts in optimizing and supporting business systems within the Health Benefits Operations team, including complex application support, data analysis, prompt design and configuration.

How You Will Make an Impact:

• Provide expert business process design of systems and solutions

• Building the bridge between Business and Technology

• Determines and optimizes prompts for predicting and generating content

• Identifies new technology to enhance, solve and configure business challenges

• Manages aggressive schedules for system implementations

• Conducts In-depth analysis of business needs

• Leads technical aspects of projects and understand business goals

• Tracking and reporting on progress made to internal and external stake holders

Required Qualifications:

• Requires a BA/BS and minimum of 5 years’ experience in leading technology projects, which should include analysis and project management; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:

• Proficiency in digital and AI technologies, product management, and health insurance industry experience is a must

• Expert level experience identifying gaps and proposing solutions through multidepartment collaboration (Ops and IT) is a must

• Excellent communication skills demonstrated by leading cross-functional training and workshops to large groups strongly preferred

• Excellent Data analysis experience strongly preferred

• Proficiency with configuration management tools such as: JIRA, WGS, Salesforce

• Familiarity with compliance and regulatory standards applicable to configuration roles 

• Demonstrated history of improving/reducing system errors or improving efficiencies strongly preferred

• PMP preferred

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.