Client Solutions Operations Manager​

CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services.

Location: Nashville, TN; Grand Prairie, TX; Wilmington, DE; Miami; FL; Atlanta, GA (preferred).  This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

The Client Solutions Operations Manager​ is responsible for providing day-to-day support along with overall strategic, relationship, and operational leadership during the implementation and ongoing account management for a program that provides long-term services to managed care clients.

How You Will Make an Impact:

• Act as the primary company resource for client communication, activities, and requests.
• Deliver consistent internal and external communication and ensure timely follow-up on customer issue resolution.
• Execute the terms of the client contract and liaise with all internal departments for support coordination and problem resolution.
• Ensure client satisfaction with products and services, managing client expectations, and addressing client issues.
• Manage and develop ongoing relationships with existing clients at senior and operating levels.
• Maintain a comprehensive understanding of clients and identify new opportunities.
• Coordinate the development and delivery of client solutions including strategies, configurations, and reporting.
• Provide regular updates to management team on account status, outstanding issues, resolutions, action plans, and barriers to client satisfaction.
• Conduct analysis on program performance and proactively identify areas for improvement.

Minimum Requirements:

• Requires a BA/BS and a minimum 5 years of Account, Implementation, or Project Management; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, & Experiences:

• Experience with state Medicaid programs highly preferred; utilization management knowledge will be helpful.
• Electronic Visit Verification (EVV) experience preferred.
• Client-first mindset with the ability to translate business needs into technical requirements and translate insights into actionable steps preferred.
• Availability to work some evenings and weekends, based on client needs.
• Experience in managing and working with client-facing, technology-based products preferred.
• Proficient with Microsoft Office products and Jira preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.