JR186619 Carelon Account Executive III

The Carelon Account Executive III will serve as the primary client lead supporting Nevada’s 988 Crisis Call Response system, overseeing a complex, statewide behavioral health program that operates 24/7/365. This role partners closely with the state and community stakeholders to ensure seamless delivery of critical crisis services, including crisis call centers, mobile crisis dispatch, stabilization resources, and follow-up care. The position requires strong operational oversight, strategic account management, and the ability to navigate a highly collaborative ecosystem involving internal teams, external vendors, and public sector partners. Success in this role depends on deep knowledge of Nevada’s crisis system, data-driven performance management, and the ability to drive client satisfaction, retention, and program growth.

LOCATION: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
 

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
 

How will you make an impact:

• Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.

• Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals. 

• Identify and execute cross-sell / upsell opportunities to achieve gross margin, P&L and EBITDA targets. 

• Understands and leverages data on account performance and provides input on the regional growth strategy each year. 

• Takes a lead role in client meetings, upsells and RFPs / Rebids.

• Serves as a key client contact for independent resolution and innovation for client executive teams. Coaches Account Managers as needed. 

• Lead and influence communications with C-suite leadership on company value proposition and alignment to client strategy. 

• Manage client expectations and negotiates mutually beneficial contract terms and deliverables with client team. 

• Champions change initiatives and tailors’ style to meet client expectations.

Minimum requirements:

• Requires a BA/BS and a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• MBA or related master’s degree preferred.

• Must reside in Nevada and serve as the primary point of contact for the state Department in support of a direct state contract.

• Strong understanding of Nevada’s crisis system and its state-level operations.

• Proven experience overseeing and navigating complex, multi-faceted programs.

• Proficiency in data analysis, reporting, and performance monitoring.

• Ability to effectively manage and coordinate across multiple entities, including call centers and external partners.

• Experience collaborating with cross-functional teams and stakeholders.

• Behavioral Health (BH) experience is strongly preferred.

• Demonstrated success in managing high-volume, fast-paced, and complex environments.

• Experience leading or supporting end-to-end RFP processes and rebids.

• Will travel approximately 20% of the time.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $135,240 to $202,860.

Locations: Nevada

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.