JR136311 Community Outreach Specialist

The Community Outreach Specialist, will play a pivotal role in educating and empowering local communities while working directly with our Account Executive. In this dynamic position, you will be responsible for providing community education and training, as well as marketing our vital crisis services through outreach events and activities across the state. If you thrive in a collaborative environment and are dedicated to creating positive change, we invite you to apply for this rewarding opportunity.

Location: This position will work a hybrid model (remote and office) and must live within 50 miles of our Manchester, New Hampshire Pulse Point office location.

How will you make an impact:

• Creates opportunities with events and presentations to reach and educate the community on company programs.

• Establishes and maintains relationships with community leaders, organizations, and churches and acts as resource for organizations interested in company programs.

• Establishes and maintains relationships and executes growth and retention strategies with providers within assigned territories.

• Delivers presentations, attends meetings, and distributes educational materials to stakeholders and community partners.

• Provides support for development and management of budget.

• Constructively collaborate with providers and stakeholders to identify specific community needs and to develop improvement and education initiatives to address these needs

• Meet directly with QI teams both internally and externally to support quality improvement initiatives

• Review complaints and grievances, follow-up to instruct performance management of staff as needed, and foster customer satisfaction through the resolution process.

• Inform systemic improvements through the synthesis of feedback from multiple sources.

• Provide education about the crisis system at community events and sponsored events.

Minimum requirements:

• Requires a BA/BS degree in sociology, psychology, social work, public health, nursing or other related discipline and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Bilingual skills preferred.

• Experience in quality management is preferred.

• Enjoys problem-solving and fixing issues.

• Ability to work with clients and collaborate with all 10 health centers, hospitals, jails, and first responders, providing support and education.

• Willingness to travel within the state of NH 30-40% of the time, which includes some overnights and weekly fieldwork. Travel will include various locations, including trips up north of the state.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.